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Windows 3rd Party D Forum · Okna Corp.

#Envelopes

10 messages in this thread

#71096From: Steven A. KarpfMar 10, 1995 8:59 AM

I cannot print envelopes using address book. The envelope goes thru the printer and comes out blank. I do not have this problem when using WordPerfect. Also, can I export to the Sharp YO610? Help.

#71161From: Dean R. DelserroMar 10, 1995 1:17 PM

Steven, Most likely your margins need adjusting. In file/print setup/envelope styles there is a test button. Use this on an 8 1/2 x 11 sheet and then adjust the margins accordingly. Dean Okna Tech

#71188From: Steven A. KarpfMar 10, 1995 2:21 PM

Dean: I tried the test which you suggested and only the ruler guide printed on the paper. Steven

#71396From: Dean R. DelserroMar 13, 1995 12:00 PM

Stephen, It sounds silly, but have you chosen fonts and sizes for the addresses. They are not set automatically, and could cause a problem if not chosen. Dean Okna Tech

#71512From: Steven A. KarpfMar 13, 1995 7:21 PM

Dean: The font and size for Recipient's Address was set. This was done in Print Setup, Envelope Styles. Help. Steven

#71626From: Dean R. DelserroMar 14, 1995 3:07 PM

Steven, Which brand/model printer are you using? Which print driver? Try creating a new envelope style from scratch and see if you can print it. If this doesn't work, you may want to try to re-install DTS.

#71697From: Steven A. KarpfMar 14, 1995 5:58 PM

Dean, I am using an HP Laser Jet IV. My partner is experiencing the exact same problem; therefore, I do not think that reinstalling will change anything. Help. Steven

#71776From: Okna Corp. TechnicianMar 15, 1995 10:58 AM

Steven, Did you try to create an entirely new envelope style? Go to file/print setup/envelope addresses, and make sure that the merge fields are filled in the address boxes. Also, make sure that there are spaces between fields. Make sure that you have selected the proper address in the envelope styles section and that the entries you are trying to print for have information in the corresponding fields. Also, you may want to try installing the HP LaserJet III print driver from your original windows disks. We have heard other problems with this driver. Dean Okna Tech

#71943From: Steven A. KarpfMar 16, 1995 9:18 AM

Dean, I am using an HP Laser Jet IV and my partner is using an HP Laser Jet III. Neither of us can print envelopes. Help. Steven

#71468From: Okna Corp. TechnicianMar 13, 1995 3:26 PM

Steven, Make sure that you have selected fonts and sizes for the addresses, and then use the test function on an 8 1/2 x 11 page and adjust the margins accordingly. Dean Okna Tech