NO MORE SUPPORT
14 messages in this thread
I called GVP today to ask about Syquest disks, and found out that today is
the last day that they support the Series I HD controller. They will not
do technical support for you any more if you own a Series I controller.
Ah well….they've never been able to answer any of my questions anyway.
🙂
Steve
Great! (words of disgust cross my mind…) Now guess where all those
folks'll be calling for tech support — you guessed it, to the software
vendors.
Regards, Whap!penned…
Pat @Oxxi (310) 427-1227
Yeah, I'm pretty disgusted by it too. I'll think twice before getting any
more GVP stuff.
Steve
Steve:
Are you sure you got the correct story? I was told that as of the next
revision of the FaastROM software (4.5 or 4.6, I'm not sure) that it would
no longer support the older SeriesI boards, I wasn't aware that this meant
that GVP wouldn't support the SeriesI boards anymore, only that they
couldn't be upgraded to the latest FaastROM anymore. I could be wrong, they
might have dropped all support for their older products, but I hope not.
-Mike Schiller
In sunny Fort Lauderdale
I'm sure I have my story straight. He specifically said that as of April
15they would no longer support the Series I controller card (and threw in
that I was "lucky" I called that day).
Steve:
That sucks big time! I guess they want everyone to upgrade to the SeriesII
boards. And right after everyone does that they'll come out with their
SeriesIII boards (or will they call them G-Force boards?) and stop
supporting the SeriesII!!
-Mike Schiller
In sunny Fort Lauderdale
Steve,
Did GVP offer to do anything in light of this? Like a cheap upgrade to
Series II? If they did this, I could deal with this decision…otherwise,
it stinks.
Jonathan, Series I owner (and Series II)…
– via Whap!
I asked them about that and they said something about a $130 upgrade, but I
declined to ask details about upgrading. I did ask what I would get
besides support, and he said that the board would be faster….
Steve–
Wow! That really stinks! For one thing, I believe that I spent
significantly less than that on their competitive upgrade some time
back…which shows that they value marketing more than good will towards
their customers. They should allow for upgrades at their cost!
Jonathan
I very recently upgraded from series I to series II hardware with no
discount. The old 2 meg hardcard will go in my 1000, No support for my
series I sucks, but what kind of support would anyone expect I had to
Upgrade cause my old card wouldnt work with more than 2 drives!!! That
sucks tooo!!
– via Whap!
Isnt there a federal law which requires product support for five years
AFTER a product is out of production?? If so complain to the federal tade
commision and go for a redressing of your grievance.
I think that the law requires only that parts be made available for five
years for any product that is covered under a warranty.
Michael
….from the north coast
Federeal law requires that a manufacture provide repair support for product
for a minimum of two years from the time the last product is sold. After
that, they don't have to do anything although they may get in trouble with
the users. (US)…..
Geez, I sure hope not. Don't we have the government poking it's nose in
more places than it's needed? We don't need people giving them ideas
about MORE places to interfere.