CompuServe Thread

Thanks, I'll be waiting for your report!!! Mark

I also received a SupraTrbo 28 a couple of weeks ago. The first problem I encountered was that the "Install" program wouldn't! the next day The physical switch became inactive. Apparently someone cut the conecting pins on a diagonal. The device was latched in the "Fast" mode. I FINALLY got the Supra tech on the phone and they asked that it be returned for repair. They could not cross ship or replace it due to a lack of product. I received it back from Supra and the pins have been replaced but the device remains locked in the Fast Mode. The repair that I boot up in the slow mode since I developed some Binddrivers errors. Problem is that the device boots in the Fast mode regardless of the switch position and with the Supra software removed and the turbo 28 comments deleated from the User-Startup! Other then that it works well. everything seems to be running much faster. Since it worked as it was supposed to when I first installed it I think there may be hope for the product. The BIG problem is Supra!!!! Getting through to them is next to impossible. The only line that is answered by a real person and is not constantly busy is the order lin Is anyone from Supra listening???? They mentioned to me that they also have online support here and on some other networks. But I have heard from a couple of peolple that th left messages regarding their modems a year ago and have still not reeived a responce! I recently dealt with Practical Peripherals customer service. Now that is one heck of a wonderful company to work with. and they answer the messages on the PPI forum here on CIS the very next day. What a contrast.