CompuServe Thread

#Bad AAP 1.3a Install

8 messages in this thread
#110232From: alec jasonJun 29, 1994 3:16 AM
Brian, I just got my AAP upgrade. I've tried to install it but after disk #1 has finished loading, I continually get the "Insert disk #2" message after I've inserted disk #2. My computer doesn't seem to recognize either the disk change or the disk ID. I've tried the install several times — with the same problem. Even when I specify the "executables only" install (which skips disk #2), I still have the problem with disk #3. My drive seems to work fine otherwise and I've had Norton disk doctor check the floppies. I realize that this might be a problem with my drive somehow but I thought I'd check with you to see if you've heard of this problem before. I'm stuck now because AAP will not load with the partial install. Alec Jason P.S. It would be nice to have an "Update" install option which doesn't require the copying of all the cels, flcs, etc which I already have. Maybe I missed it but it would also be nice to have some written material describing the upgrade install procedure.
#110280From: David RhotenJun 29, 1994 9:44 AM
Jason — you might want to check out the contents of the disks and make sure the labels and the contents match. When I got my 3DS 2.01a update (I think) Disk 4 was actually a copy of Disk 2 with a "4" label — I had to get a copy of D4 from my dealer. Just a thought. Dave
#110350From: alec jasonJun 29, 1994 2:30 PM
David, Thanks but I tried ALL the disks and got the same problem. I also checked the disk ID file on each and they were okay. Alec Jason
#110706From: David RhotenJul 1, 1994 8:40 AM
Well then, it sounds like you need an upgrade to your upgrade, eh?<g> Dave
#110288From: Brian Rudolph [Adesk]Jun 29, 1994 10:23 AM
Alec, It sounds like you got a defective disk of some sort. Just take it back to your dealer and they will get you a new set of disks. -Brian
#110314From: Evie LaHaieJun 29, 1994 11:25 AM
Alec, you can return the defective disks through a Dealer as Brian suggests, or I can take care of getting replacement media for you. I'll want the old disks back for our QA guys to analyse. If you'd like the disks directly, send me an e-mail (not forum) message with the AAPro serial number and your street address & phone no. Regards, Jeff Eisel
#110352From: alec jasonJun 29, 1994 2:50 PM
Jeff, Please disregard the email message I sent you. I don't need new disks — the problem is with my computer or drive. I finally remembered that I have a network! So, I went and tried the install through another computer and the disks all read and loaded fine. Thanks anyway, Alec Jason
#110394From: Evie LaHaieJun 29, 1994 7:23 PM
Okay. Glad to hear it all worked out fine. Jeff Eisel