Jerry,
I recently sent my board back to Newtek. Before I did this, I got a loaner
board from my dealer to keep from having down time. The dealer was more than
happy to help me out. (My dealer is located 400 miles away, so all our business
is done over the phone and with help of FedX.)
Newtek was very quick turning the Toaster board around and sending it back. I
even had a follow up call and a tech walked me through a phase setup that I had
questioned. Sorry to hear that you had the opposite experience.
Dusty Powers
Dusty and all,
I'll give more details when the problem is worked out, but it's only fair for
me to say that I have now had considerable attention from Newtek's highest
levels, and believe them to be extremely committed to helping me solve the
problem.
More later,
Jerry