CompuServe Thread

#TOASTER Disaster!

13 messages in this thread
#41847From: Hilary SzymanowskiJul 24, 1992 9:30 AM
Have just invested over $2000 for a TOASTER board for our Amiga 2000. To-date this has been a D I S A S T E R !!! With the Toaster board correctly installed, and all the software on the hard disk… our faithful computer WILL NOT EVEN BOOT UP! Remove the Toaster board and all is well. For info: We have WB Ver 2. Super Denise. Fat Angus. 8K of RAM. A 120 Meg hard drive. A GVP A3001 accelerator board (28 MHz). All have worked well for past 18 months – until the Toaster! Have put all details in a FAX to the Technical Support people at NEWTEK. So far… NO HELP or response. Has anyone any suggestions – other than writing it off as a very bad purchasing nistake? Regards…………… Hilary.
#41852From: Charles HillJul 24, 1992 1:59 PM
Hilary, Hmmm, sounds like a problem. First, which version of the Toaster do you have: 1.0 or 2.0? From what I understand, there are problems with the ECS Denise chips and the Toaster getting along (supposedly fixed in the latest revision of each product). First step would be to install the Toaster in another system and see if it boots there. If so, it may be something within your machine. What exactly do you mean by not booting up? What *exactly* do you see when you flip the power switch? (Those colors and flashes mean something about what the Amiga is doing when it powers up — sort of like the RAM count and checksum garbage an MS-DOS machine will show when it boots.) I wouldn't write off a Toaster that quick. Double check everything and get back to here with a detailed description of the symptoms. -Chas AM-Report
#41892From: Hilary SzymanowskiJul 25, 1992 5:11 PM
Thanks so much for the come-back Charles. First – your questions. Toaster Version is 2.0 2). "Not booting up" means just that. Turn on the mains switch. Some activity from the hard drive. Screen clear – then a message appears at top saying "software failure". Followed shorty by the dreaded red GURU message. Putting in DF0: the WB 2.0 disk – and then trying to boot, gets the same results. The floppy is not activated. Next… to continue the disaster here! I tested all the 8 Megs of installed RAM. It was OK. Next, backed up my complete 120 Meg hard drive and re-formated – putting on just enough WB 2.0 for it to boot up. Did this in case I had some conflict in "commands". Still would not boot up. Next started pulling boards in the 2000. Eventually found that if I removed my GVP A3001 (28 MHz) accelerator board, the macine would boot and I could use the Toaster software after installation. Conclusion (to-date) is that somehow the GVP Board and the Toaster are NOT compatible! Sent a FAX to Technical Support at NEWTEK. A Mr Bob Stratton called me back. I explained the situation and what I had found. Of course he passed the buck along to GVP – advising me to contact them. I was rather taken aback by Stratton's "Just to Bad!" attitude in general. FAXED GVP late yesterday (Friday) and hope for some form of HELP early next week. In meantime…… am plodding along SLOWLY… minus my GVP accelerator board, which I miss badly. There must be some solution? If GVP boards are a problem with the Toaster, the poetential customer should be warned. Would be most glad of any suggestions from you or anyone else. I just feel let down! Best regards…………. Hilary.
#41910From: George Safirowski [NJ]Jul 25, 1992 8:48 PM
Hillary, I have almoast the same setup as yours. (keep in mind i'm a computer moron). Check with gvp, it might be that your jumpers are not set corectly. I went round and round in circles with that, finally with the help of a lot of nice people, most here in the forum, i got the configuration streight. I was ready to throw the beast in the river. I'm glad i did not. Toaster is working fine now. So don't give up.
#42646From: Hilary SzymanowskiAug 22, 1992 7:02 PM
George…. Have just now got my IBM working after a lightning strike put paid to most of its guts. Now back to the TOASTER….. Did you mean by saying that you had the same setup, you had the GVP A30001 accelerator board in it? If so – do you happen to know how the jumpers on the board were set up so that it worked amicably with the TOASTER? Most certainly will check once again with GVP. The last time their attitude seemed to be… "Too Bad!" Thanks again. Regards….. Hilary
#42649From: George Safirowski [NJ]Aug 22, 1992 8:12 PM
Yes, I have A3001 rev. 7 gvp. gvp was actually fairly helpfull. they told me which jumper should be set. are you using the card with a hd driver? It's possible that e-promm on the card is not installed. If you need an e-promm, i happen to have an extra one. Give them another try, they should come through. Who did you buy your toaster and computer from. they also should offer some help. hope it helps, let me know how you make out and don't give up. I was ready to throw my "beast" in the river. Waiting paid off. george
#42679From: Hilary SzymanowskiAug 23, 1992 8:40 PM
Thanks George for your encouragement! (I need it). You mention a certain E-PROMM…. where should it be located on the A3001 ? Can't see any empty chip sockets on my card(s). I drive my hard disk from another GVP card which I got soon after buying the Amiga. Not too long ago GVP advised me to change the ROM on that card to their so-called "FAAASTROM" – which I did. Have never added, altered or subtracted anything from the A3001 however. Got the TOASTER via Mail Order from ComputAbility. Following your advice, I am FAXING a man recommended on this Forum at GVP. (Bill Prescott). Have given him all details – even to the jumper settings on the card. Some folk have spoken about the TOASTER/A3001 working in some Amiga 2000's – and not in others. As I am a retired bloke on a very fixed income, I simply cannot afford to buy new motherboards on the chance it will work in one of them! Will keep you posted… Regards, HILARY.
#42719From: Hilary SzymanowskiAug 25, 1992 5:04 PM
George. Think (and hope) that I may be getting a little nearer to having GVP and NewTek co-exist inside my Amiga 2000. Had another "go" at the DISASTER. Much the same as before… but the notice that came up on screen was "SOFTWARE FAILURE"…. followed shortly by red GURU. I found the GVP A3001 users booklet. Seems that there is some type of installation software to be used after putting the board into the machine. I just do not have such a disk! Do you?….is there such a beast? Have been trying and trying to get some answers out of GVP, but nothing yet. I suppose the software installs some files – or alters others. Just wish that I could find out. Hoping and a bit of praying ! Regards…. Hilary.
#41911From: Jim SteeleJul 25, 1992 9:22 PM
Hilary, I don't think there's a generic problem with GVP accellerators and the Toaster. I've installed Toasters in systems with GVP cards & they work fine. However those GVP boards were the newer 'Combo cards', not the 3001 that you have. It's possible that board could be incompatible. It would also be interesting to put your accellerator & Toaster into another 2000 motherboard. I know that few people have a spare machine laying around for testing…. but it's possible that your 2000 doesn't like having both boards installed. I've seen wierder things, like a 2000 that wouldn't work with an '040 board unless the other memory cards were pulled. Jim
#42628From: Lou WallaceAug 22, 1992 10:11 AM
You didn't mention it, but do you have one meg of chip ram in your system? If not that would be a possible problem. As for GVP cards, one of my Toasters uses the 50 mhz card and it works fine. Lou
#41908From: SyndesisJul 25, 1992 8:35 PM
Believe it or not, I had the same trouble, except it wouldn't go away when I removed the GVP. I simply had an A2000 that wouldn't work with the Toaster. I sent the Toaster back to NewTek for a new one, yet again it wouldn't work. I swapped A2000s and it worked. I was lucky enough to be able to diagnose it over the phone with Tim Jenison himself, yet we couldn't figure out what was wrong. I chalk it up to cosmic rays. Or flakey A2000s – there's been a lot of revisions, and there's little to no diagnostics that could tell you that a custom chip is malfunctioning. Almost all problems (aside from custom chip swaps) are "solved" by dealers with a motherboard swap.
#42081From: Trent K. JohnsonAug 1, 1992 4:17 AM
If you get on the phone with GVP (no small feat in it self!) ask for Bill Prescott in Technical support. A fine dude who knows his stuff. Good luck : Trent
#42141From: Wayne ColeAug 4, 1992 1:48 AM
Hilary, On the front end of the Toaster board is a copper heat sink/ground flange that looks like a comb with bent, rounded bristles. It is very easy to have this peice of copper slide down ehnd manuevering the Toaster into the slot, particularly if you are sliding it by the power supply bridge. If it slides down too far, it contacts and shorts some curcuitry on the Toaster board that will then prevent the Amiga from booting. It may even boot with the amiga cover off, but not boot with it on! If this is your problem, simply slide the copper piece as far up as possible and be careful when replacing power supply/amiga cover that it is not pushed down again. All should work well then. As for NewTek support, it sounds as if your fax didn't go through or the return info was garbled. They are usually good at support. I suggest you try the toll free phone number. You'll most likely have to leave a message, but they usually call back within 4 – 6 hours. wmc