CompuServe Thread

Good News/Bad News

14 messages in this thread
#42624From: Van KreisAug 21, 1992 9:57 PM
GOOD NEWS: I talked to NewTek June 29, 1992 regarding my problems with horizontal lines on framestores and dark screen on CG. They told me that software update to correct both of these problems would be sent to me in a week or so. I received the floppy on August 17,1992. There was no charge for this service. BAD NEWS: The new software didn't make the slightest difference in either problem. I am not upset since I have learned to work around both of these problems. I am puzzled, though. –\/ |<-
#42636From: John GrossAug 22, 1992 1:10 PM
Van, Are you running a DPS personal TBC. If so, contact them for an update to their software. They are experiencing a prob that throws the Toaster's timing off and gives the same results. –JG
#42700From: Brian JonesAug 24, 1992 7:28 PM
Does this apply to the original Personal TBC, or just TBC II ? I have an original and don't have any software to update . Is this a ROM upgrade? Thanks, Brian
#42805From: John GrossAug 29, 1992 12:38 PM
As far as I know, it applies only to TBC II. -JG
#42725From: Van KreisAug 25, 1992 9:25 PM
John-My two problems are 1) Horizontal lines with framestores directly to HD from switcher and 2) Dark screen with CG. The new NewTek software upgrade has no effect on either. I am using TBC IIs and V-Scope by DPS. I recently received the "latest" DPS software ver 2.4. It also has no effect on either of my problems. As I have said before, I can live with both of these "problems". It is easy enough to framestore to RAM or floppy then transfer to Hard Disk– and I am used to the CG dark screen. When NewTek told me that the software upgrade would solve BOTH problems all at once, I was excited. Thank you for your interest and help. –\/ |<-
#42749From: Joe MaulucciAug 27, 1992 12:10 AM
Van, I also had horizontal lines from fs (I never tried saving/loading from RAM). The problem went away when I ran the toaster without connecting my TCB-II/V-Scope, so I was sure I had a problem with one of the boards. I found that with the TBC-II connected to Input 1, I sometimes got H-lines and a repeated reload of the same fs resulted in a clean copy. I also developed a second problem in that the TBC would fail altogether. A call to Eric Fay at DPS was a great help. He told me that 2.4 should take care of the horizontal lines, and the total failure was due to a problem with the crystal, which they knew about and had to replace. Since the board came back with 2.4 software, the problem was solved. – Joe Maulucci
#42757From: Paul ToalAug 27, 1992 4:35 AM
Hmmm, I have the exact same problem with the same hardware. What was the turnaround time? On a side note… When you capture taped video do you use the TBC freeze frame or do you do it live? –Paul Still on AutoPilot
#42764From: Van KreisAug 27, 1992 8:28 PM
Joe-Thanks for the information on the DPS equipment. Unfortunately, ver 2.4 doesn't correct my horizontal line problem. I can live with it, though. –\/|<-
#42806From: John GrossAug 29, 1992 12:41 PM
Van, the upgrade should solve both! Make sure you have Toaster 2.0 and not 1.0 also, you'll know the software installed correctly if you go into CG and the screen colors are now black screen with white text. If they are still gray screen with black text, you do not thave the upgrade installed. –JG
#42821From: George Safirowski [NJ]Aug 29, 1992 8:35 PM
John, what is this upgrade about? I have the toaster 2.0, have no major problems other than the positionables lock up every once in a while. My cg pages are white on gray, which means i have the older version of 2.0. Do I need the upgrade, or is it only for specific problems? george
#42833From: Van KreisAug 30, 1992 12:05 PM
John-I am very embarrassed, red-faced and chagrined. The NewTek software upgrade DOES in fact correct my horizontal line problem AND my dark screen CG problem. Your subtle suggestion that maybe I hadn't installed the upgrade was CORRECT ! I thought I had it installed because there was a new subdirectory "ToasterUpdateDisk" in my Toaster directory with 9 files. I decided to check out these files and found out that only one was executable and that was a decompressing utility. I started all over and actually INSTALLED the new software. The horizontal lines are gone and the CG is white on black just as you said. My only defense is that I am new to Amiga after many years on IBM and MS DOS. Thank you for rescuing me—I hope I didn't lead others astray or downgrade the value of the software upgrade. –\/|<-
#42735From: Lou WallaceAug 26, 1992 12:43 PM
What is your workaround?
#42762From: Van KreisAug 27, 1992 11:09 AM
AmigaWorld-My horizontal line problem occurs only on writing to Hard Disk from the Switcher. I have no problem with framestore reading. My workaround is to write to RAM or Floppy rather than to HD, then copy the file to HD. From what everyone here is telling me, the problem MAY be related to my TBC-II—-athough the new DPS software (ver 2.4) has not corrected the problem. I do not consider this a major problem–it has not really interfered with my use of the TOASTER at all. —\/ |<–
#42809From: John GrossAug 29, 1992 12:53 PM
Van, another workaround is to save the framestore from within TPaint, not only does it not give you lines but it also will compress the file. –JG