#Kudos and Group Problem
9 messages in this thread
First let me tell you how much I enjoy your product. I have used DTS Jr. in the
past and loved it. I decided to buy the Pro version a few days ago and haven't
been disappointed. I was very impressed just playing with it. After actually
sitting down and reading the manual, I was fascinated. I can't believe the
depth of features this thing has. This is coming from someone who has literally
tried every shareware PIM on C-serve as well as spent hundreds of dollars on
the big name ones too. I haven't found anything to compare with this.
I do find having most of the commands in nested menus a bit inconvenient and I
am having one small problem.
When I create a group (following the example in the book exactly), the drag and
drop method does not deposit the name in the group box. After assembling my
group with the add button and saving it, my member's records are mixed up. For
example, I minimize my group, then my address book as per the manual. I restore
the group and double click on a name to bring up its view info and it's for the
wrong person. Double clicking on a name in my group brings up a view sheet from
someone else on the same page of the address book but who is not a member of
this, or any group. Can you help? I have version 4.0c with files dated 9/93.
Thanks in advance.
I have been monitoring your forum the last few days and have been most
impressed. Not only your quick responses but the noticeable concern that your
company shows for its customers. Again I'm impressed. Keep up the good work and
thanks again.
Jim
Compuserve – 71722,732
August 28, 1994
Jim
Thanks, I'm glad your enjoying DeskTop Set.
I am not aware of any problems with dragging and dropping names into groups. I
have tested it here and it seems to work O.K. If this continues please send a
DeskTop Set backup to me at Okna Corp. 12 Rt. 17 North, Suite 212, Paramus NJ
07652. I will be able to restore it here and check out the problem.
Double clicking on a name in a group will bring up that persons view box.
Please run file doctor and choose all 4 options to fix your database problem.
Please keep in mind that packing your database will take approx. 2-3 seconds
per record, if you have a lot of records you might want to run it at the end of
the day.
Marisa Harris, Okna Tech Support
Marisa,
I also have kudos for most parts of DTS. But, I have had the same problems
with groups as described here. I was told (DTS tech. support) this was a known
problem and would be fixed in 4.2. Having to wait more than 6 months for a bug
fix is not very satisfying.
Barry Groner
Dear Barry:
We do apologize for the delay in the release of this latest update. Hopefully
the fact that the bug fixes will come along with a significant number of new
features all FREE of charge will help dispell your disappointment.
Sincerely, Tracy McKenna Okna Tech Support
Barry,
The group problem Jim was referencing was not being able to drag and drop a
name into a group. The "bug" you are refering to is known, it happens when you
select a name from the group DTS points to page A1 instead of going to that
persons record. This will be fixed, but we weren't able to duplicate the drag
and drop problem he was having.
Marisa
Marisa-
I got confirmation from OKNA quite some time ago that Groups are not
functioning in the current release. I cannot use them at all. I hope they are
being fixed in the upcoming release. I would also second the motion to be able
to drag and drop names into a group.
-Stuart
Dear Stuart:
The Groups problem will be fixed in the upcoming FREE update. Drag and drop is
available in the current version (4.0c – file dates 9/1/93)
Sincerely, Tracy McKenna Okna Tech Support
Marisa,
Thanks for your quick answer. I am afraid dragging and dropping doesn't work in
groups. Also running all 4 options in file doctor has no effect.
Given the similar problems had by other users who responded to this message, I
won't bother to send a backup disk right now. If this is fixed in the upcoming
update, I'll wait for that. Thanks for your help though.
Jim
Compuserve – 71722,732
August 30, 1994
Jim
I would greatly appreciate it if you could drop me a backup of your files. As
I explained to Barry, we were unable to duplicate the problem you were having
with drag and drop. I tested it on three computers here and can't figure it
out.
Thanks.
Marisa