CompuServe Thread

#Hyperbook

5 messages in this thread
#165142From: Robert PigfordSep 24, 1994 1:09 AM
Michael – I've found just the one bug _so far_. I share your frustration with PPage4.1. In fact, PPage crashes even harder since I added a Syquest removeable to my system… 8^( – Rob.. on Amiga via AutoPilot <71212.712@compuserve.com>
#165202From: Michael SchumacherSep 24, 1994 11:04 AM
Oh well, another one to add to the list. OS3.1 brought us no colour with PPage, another fax, as usual no reply… I wonder if someone ever bothered to figure out what the legal position is in cases like this. The licence agreement does not seem to leave much possibility for a customer to get his money back for a product, which largely does NOT work as advertised. Michael Schumacher Formula 1 on Autopilot
#165344From: Robert PigfordSep 25, 1994 5:46 PM
Michael – > I wonder if someone ever bothered to figure out what the legal position > is in cases like this. Unfortunately (for the consumer), someone has – from the publisher's (Gold Disk's, in this case) perspective, anyway. The fine print of a Gold Disk licensing agreement says: "Program Disclaimer: The program is provided 'as-is' without warranty of any kind… Gold Disk Inc. does not warrant [or] guarantee… the use of the program, in terms of correctness, accuracy, reliability, CURRENTNESS [my highlight], or otherwise." I'm sure others are similar, but I don't know if it's ever been challenged. I seem to recall (generally) hearing of consumers winning against consumer goods manufacturers in terms of products not working as advertised – could that mentality be applied to software? Let's consider: Joe Smith buys Supercalifragilistic Software's "Do Task" program. He posesses, and uses, the 'recommended system' as stated in the instruction manual. The program runs fine, but when he tries to exit, it crashes his system, which results in the loss of some important data. Several problems here – 1: Joe has to prove it was the Do Task software that _caused_ the problem, not just brought it to the surface. 2: He has to prove data was lost, and the value of that data. (I'm sure there's more, but I'm not a lawyer) So let's say he takes SuperSoft to court. Now there's the ethical perspective that Joe is now requiring SuperSoft to spend money on a court case that could otherwise be spent improving the product! While I'm probably grossly oversimplifying, I think you get the idea. BTW, Gold Disk's license agreement ends with the line "This license agreement shall be goverened by the laws of the province of Ontario, Canada." Go figure. There would be the concern, I'm sure, that – Rob.. on Amiga via AutoPilot <71212.712@compuserve.com>
#165468From: Malcolm O'BrienSep 26, 1994 5:37 PM
Rob, Gold Disk lives, moves and has its being in the province of Ontario, Canada. What's to figure? Malcolm
#165652From: Robert PigfordSep 27, 1994 11:41 PM
Malcolm – I guess I made a poor attempt at pointing out the irony of discussing a legal point when the organization in question is in a different country than my current residence. Besides, I'm a Joseph Heller fan. – Rob.. on Amiga via AutoPilot <71212.712@compuserve.com>