CompuServe Thread

Ari, This Windows 3rd Party 'D' Forum ("GO WINAPD") has a number of sections/libraries set aside for the support needs of specific vendors and organizations. The various vendors/organizations available, along with their User IDs, are listed in the forum's "Sysop Roster" Announcement (found under "Special/Notices", if you're using CIM or a similar access program). I took the liberty of moving your message #47610 to its apparent intended destination into Library 12 (Okna COrporation) and forwarded it to the User ID on file for the Okna representatives at 71333,2161. For best/fastest results, I suggest you contact them directly in the right section in the future. Note that I was unable to locate any other message from you in any section of this entire forum, to any address. If, as your message implies, you previously attempted to reach Okna in this forum, I'm afraid I find no record of it, but if you have a specific message number, I'd be glad to investigate. 09-28-94 22:43 CDT

Ari I don't work for Okna; I'm just a very satisfied user, who finds DTS remarkably easy to use. If memory serves, DTS was actually the first Windows application I ever used, which implies to me at least that it couldn't have been that hard to figure out. On the other hand, you seem to find a well-documented, intuitive program "next to impossible to use" and you appear to believe that "there seems to be no way to get customer support via Compuserve". As to the latter (as the SysOp pointed out to you), you can only get customer support via CompuServe if you 1.) post messages, and 2.) post them in the right place. Your difficulties figuring out this latter make me wonder about your difficulties with the former. That said, what's the question? There are a number of very competent people here, besides Okna employees, who would be delighted to express opinions or offer advice, if you ask a question. My questions to you are as follows: have you installed the software, have you read the manual, and if you have done both of those, have you called Okna's tech support? They're just over the river in NJ; not exactly an expensive call for you, as you appear to live in Manhattan (calling them may even be cheaper and certainly less frustrating than posting messages in the wrong place on CompuServe). I apologize if you believe this message is less than gracious, but if you post one message in the wrong place stating that "there seems to be no way to get customer support via Compuserve", and you appear unprepared to call tech support yourself but seem to insist that they call you, what can you expect? To paraphrase Avis "You have to try". David

Ari, As Mike Bessy (the SysOp) states in his reply to your message, it was posted incorrectly so we never received it. I tried calling you today and left a message. I will also e-mail you to make sure you receive this note. Sincerely, Martine Carlson Okna Technical Support