#GPF on Export From Phone
5 messages in this thread
Yesterday, I tied to export a group of names and addresses from Phone Book, all
assigned to a single category. I am trying to export them to a
Quattro-compatible file. When I hit the "Export" button to send the records to
the new file, I get a GPF with the message "Book caused a General Protection
Fault in module OKNA.DLL at 0004:0069"
I used File Doctor to clean up and pack the records, then re-tried the export,
with the same result. This GPF really goofs things up – when I exit Windows, I
don't get a C> prompt, I just get a cursor on screen. I have to cold boot to
get back to normal operation.
Tim,
I have a couple questions to try to track this down. Does this happen with all
your categories, or just the one? Does it happen with any other file formats?
It could be that the okna.dll file has gotten corrupted. You can solve this by
reinstalling DeskTop Set (this won't harm your data). If reinstalling doesn't
help, let me know the answers to the questions above.
Sincerely, Martine Carlson Okna Technical Support
If I try it with a different category, I get an error message "no records found
or bad file name." I'll try reinstalling the program – my disks are at home,
so I can't do it today.
Dear Tim:
I'll let Martine know your answer. Keep us posted.
Tracy McKenna
Okna Tech Support
I tried reloading the program from the distribution disk, and then again tried
to get a file export. I got the same GPF as before, same message and code
error location. I have done file exports satisfactorily in the past, but I'm
not having any luck now. I need to do this to notify friends and
correspondents of our move, so I don't want to wait a long time.