CompuServe Thread

#Charged 10/28 for CVP!

2 messages in this thread
#86547From: Mark L. FendrickNov 15, 1993 9:25 PM
Donna, If CVP is scheduled to ship on 11/22, then why was my AMEX charged for it on 10/28????????? It used to be that when I ordered from Corel I NEVER had to worry about being charged before the product was shipped, but now I have been charged for a program a month prior to its current announced (?) release date! This really points up Corel's departure from what used to be (IMHO) the industry's most customer oriented service. Anyway, since the damage has been done, I fully expect to see a FEDEX package arrive on 11/23 (or earlier) with my brand new CVP CDs!!!!! Mark
#86661From: donna bertrandNov 16, 1993 9:11 AM
Hi Mark: As I cannot guarantee delivery for you on Nov. 23, I would be more than happy to credit your account The product was supposed to have shipped sooner but has undergone some re-packaging.. Kindly post the credit card number charged, in my PRIVATE mailbox and I will see that you are credited within 24 hours. I will then re-charge your card on Nov. 22. Thank you, Donna