#C LTD
13 messages in this thread
Ben,
I am going to answer your other points later, but feel that I cannot let
this last thing pass.
No, I am not upset that C Ltd. is going 'strong'. I am, however, upset that
they are still treating some people badly. I am upset that you can't seem to
understand that the treatment of all their customers is not equal.
I very much resent your implication that i have a 'stake' in this because I
am working on the Wedge software. My payment for that will take the form of
rights to the 2000 version, if and when I ever produce it. Other than that, I
get nothing. nada. Zip. Until such time as i do get recompense for that
particular work, I have no stake at all in it. I calls 'em as I sees 'em Ben,
and I see more dissatisfaction around here with C Ltd than any other feeling.
Additionally, I have no connection with ASDG. I did at one time become
involved in the argument about hardware problems, and happened to take a
stand against Ed lippert's evaluation of the problems, and against his
insistence that C Ltd products were designed to the spec.
Don't get me wrong Ben. Please read what I say without reading anything
else into it. i am generally very careful to say exavtly what I mean, though
from the reactions I get, I sometimes have to go back and reread my own
messages to see how they could possibly be twisted so badly.
regards, Larry.
Ok, sure nuff will read your messages that way – that's why I asked! –Ben–
I have an interesting observation to make; why would they treat some
customers different from others? Those with problems here (though I admit
there have been few) have not been treated badly; The person who made those
postings on usenet seems to be a flamer, somewhat like me – and like me (as
andy observed) you cannot take that attitude to the telephone – it won't
work. He says C LTD hung up on him? MAkes you think, doesn't it? –Ben–
Ben,
Sure, Bob's a flamer, but on the other hand he's a knowledgeable hacker.
Note the previous support of C ltd. and the current feeling. I would point
out one thing…. there have been numerous complaints here about C Ltd. in
the past, and yes, they are fewer and farther between now, but still not
oops… but still, there are people here in Vancouver who have yet to be
taken care of. I was not exagerrating when I said that one dealer is still
waiting for a drive from them that was supposed to have been here last June.
Phone calls have produced nothing but promises.
The one sad note in all this is that C Ltd has such a bad name around here
that even if they smarten up completely, we may never know. Not many are
willing to take the chance.
Regards, Larry.
Why don't you give me the name of the dealer? I'll make sure that he's either
taken care of or you're appraised of why not, or that he's snowing you, or
whatever's going on. –Ben–
The dealer is Computerman, 62 W. 4th Ave, Vancouver BC. (604) 873-2174.
Regards, Larry.
Got it; let u know in a day or so what I can dig up or make happen or
whatever. –Ben–
Thanks Ben.
Regards, Larry.
Ok; Here's the scoop as I understand it, and the current status on the
ComputerMan situation.
They ordered a store drive; it arrived, worked. Customer orders drive. It
arrives, it's broke. Computerman give customer store drive to replace ordered
one. Customer returns bad drive to c ltd, NOT via Computerman; c ltd gets it,
fixes it. Sends it back. Canada is having postal strike. Package is marked
wrong, customs sends it back. about 6 weeks later, they did, that is. C ltd
drops ball here – doesn't know where drive came from, COmputerman hasn't
called yet… computerman makes call, gentle, not upset… where is drive? C
ltd doesn't know. COmputerman follows up in november (last time) but doesn't
speak to proper people, msg lost. Drive is at c ltd, parentless. I called Ed;
15 minutes later, he called ComputerMan, who has not spoken to c ltd since
november about drive, and isn't sure what the situation is either. As of
today, all paperwork located, everybody sure what happened, drive fed-exed to
Computerman as of this evening.
End of story as I know it. I suggest you cross check this with computerman;
should prove interesting to all.
It appears to ME that c ltd dropped ball, but, and this is a BIG but, this
is NOT a representative case of service for C LTD… it's a multiple-variable
mixup, the kind that can get anyone. Has gotten me, as a matter of fact.
So…..
The way you left the msg that got me off on this implied there were multiple
situations needing trouble shooting. Next? –Ben–
ben,
Thanks for the help on the Computerman thing. I appreciate it, and so does
Ken at Computerman (with reservations… I didn't ask him if I could push
things along).
The other two here are a case of 'too late now', as they have both gone to
other products, and the two on this forum are probably too late as well. One
has gone to another product, and the other had to do with a promised
TimeSaver that never materialized.
I am glad to see that at least things can be expedited with C Ltd. i just
wish it wasn't necessary in the first place. I will keep an open mind about
them, and see what comes along.
Regards, Larry.
Ben and Larry:
Wheeeeew! You guys are getting pretty steanmed up over this thing.
Excuse me for butting in but… I can represent that dealer you are
discussing.
COMPUTERMAN!! (Registered trade mark of XL-Data Pac)
We returned one failed AM-20 (don't have records in front of me) about the
25-May-87. Within a week we received another complete AM-20 sytem that had
been n ordered for an employee (namely me). When our cutomer wanted their
drive ret returned (a local university) we had to give them the good one.
The customer had left it with us for a month which I feel was very
reasonalble. Anyway the the replacement unit that we gave them failed about
a month later too. We got a few more promises from Lee on the phone… and
decided to repair this one ourselves. It is still in service at the
university.
In the last week COMPUTERMAN!! has got calls from both Ed and Lee (to our
great surprise). Lee ofcourse promised to sent us a 50 Meg unit a.s.a.p.
OK we'll give em a week and phone them again at which time Lee will
promise a 100 Meg unit…….
Duane E.. on behalf of Ken Moren, President XL-Data Pac
Sounds interesting – not very businesslike, but interesting. I was told your
stuff was fed-xed as of yesterday evening. Depending on various f-x options,
I would expect you to have the stuff no later than tuesday. As for fixing the
drive yourself, well, I suppose… That's what I would do, too; but I think
my reasons are a little different, actually… meanwhile, *I'm* not steamed
in the least. Just an interested party, and not willing to stand by quietly
when things fly by that I disagree with – no matter WHAT the subject is.
Larry and I disagree regularly. No harm done, hopefully. None here, that's
for sure. –Ben–