#Magazine Article
02-Mar-93 23:45:52
Sb: #90123-#Magazine Article
Fm: Craig Glaser 70007,6703
To: John Edwards 70007,412
Hmm, This isn't really a mouse EXPERIENCE but it is something that's kind of
funny. I used to work at Software Etc. Our store used IBM registers.
Periodically IBM would send in a service man to clean the thing up, dust it off
etc. Anyways he came in one day and handed me a memo which he said had been
floating around the techs for awhile. Apperently this is an ACTUAL memo sent
out to IBM service techs (whether you believe it or not is up to you) according
to him, the guy who wrote this was ABSOLUTELY serious. The Memo is as follows:
To: David Walker (NT) Dept. 1157 RTP
FROM: Jeff Sharpe (ENR) Dept. 3303 REAPK
SUBJ: IBM Ball Replacement
Abstract: Mouse ball available as FRU (Field Replacement Unit)
Mouse balls are now available as FRU. Therefore, if a mouse fails to operate
or should it perform erratically, it may need a ball replacement. Because of
the delicate nature of this procedure, replacement of mouse balls should only
be attempted by properly trained personal. Before proceeding, determine the
type of mouse balls by examining the underside of the mouse. Domestic balls
will be larger and harder than foreign balls. Ball removal procedures differ
depending upon manufacture of the mouse. Domestic balls are replaced using the
twist-off method. Mouse balls are not usually static sensitive. However
excessive handling can result in sudden discharge. Upon completion of ball
replacement, the mouse may be used immediately.
It is recommended that each replacer have a pair of spare balls for
maintaining optimum customer satisfaction and that any customer missing his
balls should suspect local personnel of removing these necessary items.
Our service guy swore it was a real memo. I though it was pretty funny
regaurdless.
Later,
Craig Glaser – via Whap!