3D-Studio Problem
Windows NT? Can't wait for that little gem to solve all of our device problems
(seriously, it should, right? <grin>).
I appreciate Rogers comments very much. Good support is very difficult to
find, the only reason I am not too concerned about my own use is that: 1) I am
not a `power user' yet (although I've had the product for too long not to be),
and 2) Roger is in town here, and for a beer or two I bet he would talk me
through my darkest hours.
I think this forum is terrific! But, I too am saddened by the fact that the
support must come from other users (and some very good dealers here) instead of
from Autodesk or my dealer. This is akin to me calling Roger for help on my
Personal, and Corporate tax returns instead of the IRS. Sure, the IRS has
staff to answer questions (just like most 3DS dealers) but who the hell trusts
them?
Perhaps this is just because of our Geographic location (Milwaukee) I guess
there is not much NEED for the dealers to have really good support for products
that are not really good sellers in their area? I bet that in those areas
where the density of 3DS users is higher (that refers to users-per-square mile,
not any other kind of density <grin)) the dealers are quite sophisticated.
Or, perhaps, this points out the need for better software (`ani-pro is so easy
a child could use it.' yea, right. Great interface) which does not need so
much support for the basics such as loading, configuring, and using the first
60% of it's functionality. I think this is an area AutoDesk REALLY NEEDS TO
SPEND SOME TIME; MAKING 60% OF A PRODUCT'S FUNCTIONALITY AVAILABLE TO LOW-HOURS
USERS.
-Mike.