CompuServe Messages

#Gateway Probs??

    17-Mar-93 19:55:06
Sb: #37658-#Gateway Probs??
Fm: Dan Pinal 72410,2771
To: ALAN IGLESIAS 70262,1240
You might want to check out the msg I posted here re the ATI drivers. As far as the ATI drivers for 3DS are concerned, I've never encountered a problem. The ATI VLB cards we have are not connected to Gateway systems. Gateway uses a Micronics motherboard in their system. My dealer told me he has heard of problems using a Micronics motherboard with an ATI VLB card, the problem he heard of does not occur with the 1MB boards, only boards with 2 MB of VRAM (which have the 24bit RAMDAC). As far as other problems, you might browse the msgs in the ATI section in the GRAPHVEN forum. Most of the msgs are from Gateway customers. If you get InfoWorld, you might check out a recent front page article regarding poor support at Gateway. Having owned a Gateway system for about 2 years, I can tell you that they have probably gone from excellent to the absolute worst customer service I have ever seen for anything, not just computers. If you have a problem, you will never get past an operator. Tech lines will always be busy, your call will never go through, your call will never be returned. No waiting to talk to a salesperson though. If you decide to go with Gateway, bear in mind they will take about $500 off if you don't get their lousy display (a 15" MAG). Regardless what they claim about reviews, you can do better, and I might add the 15" MAG is known for poor color matching (I've got one). They will also take about another $200 off if you don't get the 1MB ATI UltraPro VLB, but that will leave you without a display card. They don't offer any other local bus card. Good luck, DanP