CompuServe Messages

Yost's online doc survey

    11-Mar-94 16:11:02
Fm: John Ellis 72440,3046
To: Yost Group 76702,413
Well Gary, I have to agree with Rachel. I think the hardcopy documentation is very very well done. And it often seems to me that many questions that are asked are in the book. So then the question is… is there a better way than a hardcopy reference. Personally I don't think so. On-line help, by its very nature is condensed. I find on-line help frustrating in all applications I've seen them used including Windows and Hypertext. So personally, I like the way you've done the online help as I can delete it. In other words if you're going to further develop on-line help keep it seperate from the program as you have. Save the code and size for advanced features. One other significant factor is intuitive design. In other words is there a natural logic to how the program works. That is your best guarantee that people won't be frustrated. Many people just don't like to read. Especially graphics people. <g> There are some features like the "delete keys" in the keyframer and the "hide keys" which are not intuitive. So in sum, good logical design and good hard-copy documentation are the best IMHO. FWIW I like the reference book best. I never could get through the tutorials, sorry but they're really boring. So I don't want to see more of the documentation provided for in on-line help, unless its a supplement and unless I can delete it. (Don't want it built into the program.) I find on-line help lacking and typically does not have the information I want. -JE