CompuServe Messages

Ummm, what is Black Belt's position on customer upgrades shortly before a new upgrade is due to come out? Don here feels cheated because he received the current version without being informed of 1.50's imminent release; I, on the other hand, have known about 1.50 for 3 weeks now. Perhaps it's because I phoned to report some bugs, and the tech guy was nice enough to tell me, "oh, they've all been taken care of in 1.50, due out in a couple of weeks"? I know that Black Belt's reputation for customer support and courtesy (when the customer is courteous too, of course) is very high, so the situation encountered by Don was probably an oversight rather than a sinister decision from a bunch of soulless money-grabbers. To me, hearing someone say "I phoned to order an IM R/T upgrade and they inquired about sending me the upcoming version, in 2-3 weeks" would sound totally logical given my past experience with Black Belt. But what is your position? Does Black Belt have a standard cutoff, say a month before a major upgrade, where they start telling customers about the option? (And Don: you complain that the upgrade still doesn't work with your Merlin board. Is this something you verified with Black Belt before ordering? Your message is a bit unclear on this) Blaq!