CompuServe Messages

I sadly must report that I've gotten the runaround at Emerald. I ordered SaxonScript and have never been able to get it to work on TWO very differently configured systems — one a plain vanilla A500 with 4 megs of RAM and the other an '030-equipped A2000HD. I'm pretty sure I installed SS correctly, though the install routine is rather odd. I spent much time on several phone calls to the guy at Emerald and he was always understanding and helpful. We concluded on three different occasions that perhaps my disks were bad and that he'd see that I got a fresh disk to try again. Never, ever have I seen that disk in my mailbox, even after months of phoning and faxing and renewed reassurances from Emerald that it would be on its way. I've invested $100 in a package that simply won't function form me (a requester always pops up when I try to print to the active PSC: device, insisting that the interpreter is unavailable). Meanwhile, though, I've gotten a fat bill from some customs clearinghouse on the NY-Canadian border for additional Canadian customs fees for the package, which of course doesn't work. I may end up disputing this bill with my credit card company. I dunno. I just haven't had these kinds of problems very often and that's why I would caution anyone against SaxonScript. Which is really too bad, because we really need it, or something like it. It's a miracle these guys are still in business. Sounds like a great product! Given the circumstances, wish I didn't have a copy.