CompuServe Messages

Brian, Thanks for your response. After spending hours on the phone with several Microsoft engineers about the setup wizard, which by the way was not the first time, I have solved the problem to my dilema. It was far from ASL or the animation file. What I did was pretty simple if I would have thought out the process in advance. I included a file of about 600k in size along with the required program files when configuring the Setup Wizard. This somehow prompted me for a fifth disk which loaded the complete animation file. All works as planned and it only took me a week. <g> When Microsoft does their follow up to help me solve this problem I'll tell them to put this in their Knowlegde Base if it's not already there. <<This is something that of course concerns us. If you have had this happen to you, please report it to Jonas, myself, or write a letter to Autodesk. All these reports go on file, and if a dealership gets repeated complaints, they can have their authorizations revoked. We want our dealers to provide competent support and deliver what they promise. I think you will find that there are many dealers that do live up to this, especially the ones who frequent CompuServe and take other proactive roles.>> Not to cause trouble I have changed dealers. I now purchase products from Digimation. It's an outstanding company and they back they're products 100%. Thanks again and I'm sorry if there was any misunderstanding. -Paul