#Multi-tasking Computers
11-May-88 10:16:39
Sb: #123669-#Multi-tasking Computers
Fm: Henry Colonna 74726,3216
To: Don Curtis/SYSOP 76703,4321
This message turned up in search, but its forum couldn’t be identified from the original transcript, so it may not be linked into its thread.
First of all, my point is that they MADE a mistake with WordPerfect back
last year, but that's behind us. For everyone's information, WP's refund
rate (which they do offer if you read the licensing agreement, and it has
no time limit) is less than 1%. The licensing agreement says that if you
find a bug in WordPerfect, and it ain't fixed in
WAIT I just grabbed the box. I will quote from it, copyright WP Corp
"WpCorp warrants that the program will perform in substantial compliance with
the enclosed documentation. If you rep[ort a significant defect in writing
to WPCorp and WPcorp is unable to correct it within 90 days, you may return
the program, and WPcorp will refund the purchase price of the program".
Notice that 1) there is no time limit given to the purchaser, i.e. he can
find a bug 1 year from now 2) they say refund the PURCHASE price. Notice
that also, the amount of people who take them up on this offer has been less
than 1 percent, which is indicitive (I think) of people enjoy bashing people
for the adolescent fun of it, but, when it comes right down to it, the
product is necessary to them in some way and they stick to it.
This policy is not hidden in tiny print either. On the Amiga version it's
located right on the back, in the same size print as the "features" list. On
the Atari version, it's located on the spine in all capitals.
My point is this. They made a mistake. They fixed it. It is an excellent
product. Let's therefore move on.
As far as SRP goes, I've been dealing with this thing for almost a year
now, as a dealer and as a consumer, and with heavy-duty telecommunicating
I've NEVER heard of a single complaint about that. The reason it has a high
SRP is because it's the same as the IBM version, which is either $100 or $200
higher in SRP, and they didn't want to mark it too low or it would anger the
IBM people.
As a dealer, we markup WordPerfect with the same exact margin that we mark
up everything else in the store, and it sells for $259.95. WordPerfect
supplies us