CompuServe Messages

What did I say about customers? If anything, I was complaining about the story, not the people involved. These apocryphal examples of CBM blowing a sale are not good for anybody. I didn't say anything bad about customers in general. I'm very well aware of customers being my bread and butter. My point about "so what" means: if this person who walked into the booth expects to do real business at a COMDEX, or that they're going to ignore the Amiga because they can't get someone's attention working the show floor, and they have the bucks to go buy a Mac, then who cares? This person is making an impulse purchase, or a purchase to cover their behindI certainly hope that you aren't implying that "convincing" customers entails mispresentation, or that a company that doesn't spend $7 million a year on t-shirts (as Apple does) must be doing the wrong thing… Customers? We get plenty of fan mail. We answer every question we get, every letter, every phone call. We got a letter this morning that said "I'm glad I didn't buy InterFont. Thank God I didn't spend the money on it. It doesn't work!" End of letter. It contained three or four sentences, on very nice letterhead. We're going to write him a nice letter, too, asking him what he meant. Don't forget that you're often getting the opinions of John Foust, Inc., when I'm online. I do hold back a lot, maintaining that corporate look, when it says "Syndesis" on the by-line. Do you think everyone at Black Belt Systems acts like Ben, too? 🙂