Photon Paint Update??
24-May-89 22:21:01
Sb: #17272-Photon Paint Update??
Fm: Bill Eastburn 70007,1657
To: Roy S. Laufer 72435,1025
Well, that certainly says something about what MI thinks about their customers.
As I recall, there is Federal legislation on the books that states that anyone
engaged in doing business by mail must provide the product offered within a
reasonable time. That time is defined (30 days I believe). If it is not
possible to provide the product within the time limit, the vendor is obligated
to notify the customer that the product is not available and give him the
option of cancelling the order for a full refund or waiting for another
reasonable time. I don't recall what the second time frame is, but it is not
material at the moment.
My check was cashed by MI on 21 March, and cleared my bank on 24 March. This is
obviously outside a reasonable time frame. You and others have spoken of your
checks being cashed in early April. Again, a reasonable time has passed. I
have not received any correspondence from MI, nor have I heard of anyone else
receiving such correspondence.
It therefore appears to me that MI just might be in violation of Federal law,
and should they not ship the product REAL SOON, legal recourse through the
Postal Service or Court system may be a viable option.
Of course, letters to the local Chamber of Commerce and BBB might also be in
order. (CC to MI, of course!)
Bill, K3OZM