CompuServe Messages

Jack sent me a message by EPlex, stating that SL, after financial difficulties last year, is back in the black. As I replied to him, may SL prosper beyond their wildest dreams. Jack has always been courteous to us; I have no complaints on that score. I'm well aware that he has been abused here, but abuse sort of goes hand and hand with "customer support". People good at customer support have a way of quelling rage, not stoking it. After all, the rage he encounters, however immature it may be, is caused by the things you mentioned (bugs, lousy manual, etc…) not by the customer's assessment of Jack's personality. An attitude of "nothing personal, just business" would go a long way toward good support and healthy blood pressure all around. – Don Nafis – Nazlo Associates Ltd –