#AmiBack upgrade
It was not a flame or anything of the sort. It was an invitation to
honesty in marketting (an oxymoron, I know…). And actuallyt, I
have to admit to an error. I said $125 for a year's support and it
actually is $109.
The rest is factually accurate, and is information that should be part
of the advertisement. A part of many buy decisions is whether the
poroduct ius supported. If technical support is considered an
"option", you should be told up front. Jut like you expect the car
dealer to tell you up front that right side mirrors or mag wheels are
an option, or that there is no warranty, but you can buy one for $x.
They also claim that they are supporting former Mmoonligher products
which is false. Problems that were "ongoing" issues with Moonlighter
when the takeover occurred have been dropped, even when follow-up
calls and letters were written (with copies) informing IDI of those
open issues. They shoulkd make it perfectly clear that willnot
support any on-going issues (or non-ongoing issues) with product
produced by Moonlighter unless and until the techs support fees are
paid.
The fact that those fees are higher than the prices of the products is
a business decision that IDI alone can justify, but they should tell
you. It is almost as important as telling you any ADOs rev level
compatibility issues or the like.
As it stands, some might feel you are better off finding a solid PD
backup program and paying the shareware or using HDToolBox and
HDBackup that come free with ADos for the value that is offered once
they know all the gotchas.