CompuServe Messages

Craig, The major problem I see is that customers are simply too used to buying software at 45% of list and getting a 24-hour 800# for tech support from the mfg. The situation they are faced with in an AutoCAD or 3DS sale is completely foreign to thier experience and thus sometimes look "un-trustful" when the technical support issue is brought up with its associated costs. When a descent support offering (training, phone technical, etc..) runs 50% and more than the software costs … well … its something the average customer is just not used to. Ang PS … Looks like we'll have more than 40 people for the 1st USG meeting!!!