CompuServe Messages

Expect paying for tech support to become more common everywhere. Admitedly, for a backup program, basic support should be free. Trying to recover data from a damaged tape should cost (and maybe $100 isn't too much) as should talking someone through how to use Workbench or add a tape drive to a system. As a loyal user of AmiBack who has recomended it widely, I'm a little annoyed with the new support policy, but haven't looked into it enough to know whether it covers ALL support, bug fixes and updates. Some software is just plain support intensive, and some people expect that technical support is the same as having a phone buddy to call once a week and B.S. for an hour. Look at what Cygnus Support does — they just sell commercial support for free software. They charge a lot more than $100/year, and you "buy" the software for a lot less. — Dale L. Larson, Intangible Assets Manufacturing