CompuServe Messages

Dominick, after reading all the stuff between you, Mark, Betty, etc; I just felt I had to respond. (character flaw 🙂 While I seem to have missed your original message, I personally don't have any problems with what you've been saying. Makes sense to me. Obviously Innovatronics didn't meet your standards of service, and you posted a complaint here in their forum about it. Why do they have this forum unless they want feedback, positive and negative? (I know that they have received a lot of positive feedback here as well, having participated in this area for years now) I know that Martin is pretty busy now, and can certainly sympathize with him for not being able to get to every user on CIS. (for instance, apparently they never signed me up for the auto-upgrade club, even though I did send in the required notices (twice, once for CanDo; once for Opus). I mentioned that to Martin here and he said he'd check. I told him to forget it; I wasn't pissed off, I just figured it was easier for me to call and re-register.) The point being that at least he responded to me. It sure is aggravating when you have a problem, and can't even get a response, much less satisfaction. I bet the majority of flames I see on CIS are about lack of response on customer service, whether it be CIS, phone, mail, whatever… (deservedly so; a company should at least respond to customer communications, I think?) Personally I like Innovatronics a lot, and have no complaints about their service. I'd recommend them (and have) to lots of folks. I gather you like their products too, else you wouldn't be complaining about not getting them quickly 🙂 Betty questioned what the forum would be like if everyone posted a complaint about products…. I admire Betty a lot, but disagree with her on this. If complaints (and praise) were freely offered, and vendors responded, then we'd all be better off (softwarewise). Black Belt's forum seems to be a good model for this. I'd bet 1/2 of the features of IM are <continued>