CompuServe Messages

I am worried, and I am not a Lattice user. Though close, I must admit. I deal with SAS with our SAS product, and I find the support to be annoying mostly for their statistics package. To relay just one story. I had a bad tape that I was trying to install on the VAX. A called the support number and was told I had to speak with technical support, which the line was busy. I got the support person, and that person told me that I had to have sales! I was transfered to sales, where the phone was busy and the operator picked up the phone and asked me "What did I need?". To that I responded "I have a bad tape, I need to get a replacement." She said, "Oh.. ok, you need to talk to sales, and their line is busy. Can I have them call you back?" I said yes, and hung up in frustration. The next day I get a call from SAS technical support, they called to tell me that I was to be called later by sales. Argh. Anyway, they *did* send the tape (in fact the entire distribution), I ended up talking with technical support to "verify" that I indeed had a bad tape. To say the least, it was a nightmare. I do hope that these same folks are not handling Lattice C technical support. -mark=