#very poor support
I can't believe the conversation I just had with 3 different departments at
auto desk. I have never had such poor and rude service. First I dialed the
1-800 number, from which I was given 1-206-487-2934, then after holding for
about 10 minutes I was given 1-415 332-8942 and was put on hold there for a few
minutes , then asked every 15 seconds weather I still wanted to hold or not
then I was hung up on. I called back a second time and was hung up on again.
When I called back the third time and was asked if I wished to hold, I stated
as long as I do not get hung up on again as I am calling long distance. The
Operator became very abrupt and said she was busy, she then asked for the
product I was holding for and I told her 3d-studio …She told me I had the
wrong department?? I was given this number by another dept. in Autodesk. She
then became very rude and said she wasn't willing to argue the point and that
she could give me another number or put me through, so I asked her to put me
through. When I did get through to the proper department they were not willing
to give me technical support unless the dealer that I bought the software from
called them, and not only that but she also had the WHO CARES attitude.
We have spent $4000.00 just on 3d-studio software not to mention other
software from autodesk. You do not need to ask what my recommendations will be
to firms I deal with.
Thanks for absolutley Nothing
John Hardy