CompuServe Messages

Blue Ribbon – Bah Humbug

    21-Jun-93 04:37:36
Fm: Dominick J. Fontana 74766,2154
To: John Baird 71046,247
John, While I can certainly understand your frustration, please let me say this in Blue Ribbon's defense. First and foremost, I can vouch for their utmost honesty, integrity, and commitment to the Amiga market. They are considered one of the better Amiga vendors by most people. Whenever I buy used software, I always call the vendor first to see what their transfer policy is. Some vendors don't allow transfers at all, some charge a fee, and others transfer ownership for free. Recently, I purchased used software and the vendor said there was a transfer fee. I was able to get the seller to take the cost of the transfer fee off the purchase price. Also, Blue Ribbon used to allow free transfer of ownership. However, there are a number of reasons behind Blue Ribbon's new policy. First, if you read the warranty card, I believe it says it only entitles the original owner to 90 days of free tech support. There is a fee for continued tech support after the 90 day period. Many users call many times during the 90 days. Then if they eventually sell the program, the new purchaser calls many times for tech support. Then if that person sells the program, the next purchaser calls, etc. Second, Blue Ribbon offers discounts on their software to prior owners of Blue Ribbon products. Some prior owners were buying new Blue Ribbon software at discount prices and then selling their old Blue Ribbon software. (The software that entitled them to the discount in the first place). Then the new purchasers would register the older software and shortly thereafter buy the new software also at a discount. I think Blue Ribbon instituted their transfer policy in order to circumvent this, but I don't know how successful the policy has been. Anyway, see what Adam has to say. He has to abide by company policy. If you are not satisfied with that policy, then request to speak to Melissa and she will help you. Good luck. Dom Fontana –> Sent from NY via AP <–