very poor support
23-Jun-93 07:51:12
Sb: #47220-very poor support
Fm: Andrew McClary 71234,35
To: Roger Danielsen 70323,3034
I used to work for an Autodesk dealler for a while. Autodesk relies
on their dealers for all of the support. The problem is that 3D
Studio rarely ever sells for $2995. Unless the user doesnt shop
around, he is crazy to pay that price when there are deallers that
are selling boxes for around $2400 or lower. The problem is that for
that price most deallers cant afford to waste too much time
supporting the client. It isnt worth it. What we used to do was
offer classes. But unfortunately the user that is just getting into
3D Studio thinks that he has paid his $2400 and that we have made a
lot of money and should get 20 or more hours of free support.
Autodesk is the one who makes the most money from the product and
needs to change because as long as there are copies of 3DS selling
for low prices, deallers are not going to give support along with the
purchase.
The best info is on the asoft forum anyway.