#very poor support
24-Jun-93 12:10:33
Sb: #47309-#very poor support
Fm: Bob Prokopp 75270,1205
To: Heinz Schuller 76124,451
Hello, Heinz
I'm sorry to hear that you and your partners have swayed away from 3D Studio
because Autodesk does not offer free support. You must realize that technical
support is a service and we do not take issue with dealers who wish to charge
for this type of service.
As I mentioned in a previous message, technical support is a complex issue that
cannot be resolved easily to benefit both dealers and customers.
I want to reassure everyone on this forum that all of these messages have been
forwarded to those responsible for support policy decisions at Autodesk.
Bob Prokopp – Supervisor
Product Support – Autodesk, Inc.