CompuServe Messages

very poor support

    29-Jun-93 02:06:12
Fm: John Ellis 72440,3046
To: Roger Danielsen 70323,3034
Roger – I don't believe I intimated that you were complaining about Gary's being on the forum, merely how fortunate we are that he is. As to being able to import models, I do remember that there were problems with some dxf formats but I also remember that they worked very quickly to resolve the problem. I don't believe the kind of treatment you tell me you experienced is acceptable, and that is not what I was referring to. I do believe in truth in advertising and I do believe companys should be accountable for their actions. You vote with your money. If you don't like the product you take it back. Obviously more people felt good about the support they recieved than you did. If you had taken it back it would IMHO been a mistake because you would not have found a product for less than twice the price to do what you wanted. You are apparently getting a fair amount of support from your dealer and members on the forum, and I'm glad to hear it. 🙂 -JE