CompuServe Messages

Brent, I'm glad you had speedy service from Newtek when your Toaster died. I do not wish for people to share my situation. I also certainly hope that Newtek thrives in the future. However, that does not change the way in which they're handling my case right now, and the fact is that it could just as easily be another Toaster owner receiving this treatment from Newtek. No matter _what_ the holdup is, there is no excuse and no justification for repeated failure to call a customer back, as they said they would, to keep the customer informed as to exactly what is going on. Tommorow will be two weeks since I sent them my board, and despite repeated attempts to get information, I have no idea what they've found, what they're going to do, or when they're going to do it. I'm a small independent producer who cannot afford to keep spare parts of the cost level of the Toaster sitting around just in case, and there could certainly be others out there in the same situation. Thanks, Jerry