CompuServe Messages

NEWTEK UPDATE: I did indeed receive a used Toaster replacement board from Newtek on Thursday, which was exactly two weeks after I'd sent my board to them, less 2 days total travel time, = a turnaround time of 10 days, with never an explanation of why it took so long. I never had any response from the lady in the 'executive office' who was going to 'take the problem straight to Tim'. (Presumably Tim Jenison, founder and Prez of Newtek.) I also sent a very detailed, yet extremely polite, letter directly to Mr. Jenison, from which I've had zero response. The saddest part of the whole deal is that this board exhibits exactly the same problem, which is a weird crosstalk that shows up only when the Toaster's signal is routed through my UVW-1800 Beta SP recorder. The recorder has already been exchanged once by Sony, and the second one shows exactly the same phenomenom. In addition, every cable has been replaced in the system, and I went to painstaking lengths to eliminate any possibility of a ground loop. Thus, since the crosstalk that was showing up was of two images, both originating within the Toaster, I deduced that the only remaining culprit had to be the Toaster. Newtek said that it was due to poor filtering within the UVW deck, and suggested that I purchase a low-pass filter from Smith AV to help alleviate the problem; the engineer at Smith maintained that, in his opinion, the crosstalk was due to poor isolation of signals within the Toaster, which makes a heck of a lot more sense to me. In any event, by using a DPS Personal Component Adapter to provide a YC signal out of the Toaster, I've been able to eliminate about 80% of the problem. I also went ahead and ordered the low-pass filter, hoping that this might take care of the rest of it. No matter what the outcome, it's my opinion that Newtek was incredibly apathetic to my problem, demonstrated by not returning phone calls on repeated occasions, and leaving me without a working piece of equipment for nearly two weeks, without even showing the common courtesy of explanation. This behavior certainly bears consideration when I decide on future purchases. Thanks to all who responded with suggestions and encouragment, Jerry