CompuServe Messages

Jamie, This is a copy of a previously sent message, If you have already received this, I am sorry for the duplicate. We are really in need of some help getting Razor working correctly. if you need more info to help us get the problems working, please let me know. — We are having trouble using Razor Pro w/ our PAR board. When we needed it most, the output made it unusable, and we had to resort to using just the PAR software (not very pretty, but worked w/o problems). Now that the deadline is passed, and we have finished our first major project with the PAR, we really need to find out why Razor is not performing as expected. First, I have spoken with Tech support about some of the problems, but so far, they have not resolved all issues. The problems are as follows. 1) When using an .ani file as one channel of video, with another channel of sequential .tga's alpha-channeled over this, the final output to .ani had two places that where jerky and unuseable. We then tried to re-record the sections that were screwed-up, but they would not change. To see if this was RazorPro, we then video posted the bad sections from 3ds, and they worked perfectly. 2) When trying to make a .prj file with both .ani's and .wav's, the video was jerky in a few spots, and the sound was extremely bad. I spoke with tech support about this, and tried all the suggestions given by them, to no avail, as the .wav file was recorded uncompressed, I made sure the settings were OK, etc. I have also upped the buffer on the par to 1500, etc. Our main concern is the video, as we have fewer sound projects, and we really would like to use razor rather than video post, however, we need both to work as advertised. Two other things, the stuff composited from sequential .tga's to the par was slightly darker (especially the alpha channeled transparencies) than the stuff video posted from 3ds. Is this due to a gamma setting, and is there a way to set the gamma output in Razor Pro? Also, while making a series of sequential .tga's with RP, when there was only a single channel of images with no transition, RP would only save a .tga file with a size of 0, and no image. Why is this and is there a fix? Thanks for you help in getting these issues resolved. We are desperately looking for answers. Doug Glasgow Georgia Tech Reasearch Asst. (404)801-8126