CompuServe Messages

I'm located in Victoria. There are so many things that AutoDesk does that don't make sense that I don't think it is out of line to question their commitment to the customer. I think it is completely wrong to not know that a dealer is out of business. No excuses matter. It is their responsibility to know. Otherwise they should sell their product throug regular retail outlets. Question: Why have I still not heard from Autodesk? Why do they not support the Internet newsgroup? Why didn't they ask their customers through this forum whether they wanted manuals? Why did they release a product (AcadLT 2.0) that is incompatible with Acad R13? why did they release Acad13 when it was designed for an operating that doesn't exist commercially(Windows 95) These are not the actions of a customer driven operation.