CompuServe Messages

Lattice Flame

    20-Jul-90 00:53:52
Sb: #113844-Lattice Flame
Fm: Mike Spille/Manx 71545,1466
To: Betty Clay/SYSOP 76702,337
Yes, Lattice certainly doesn't have anything to be ashamed of with their support policies. However, Lattice is no longer calling the shots, and lots of people are rather angry at SAS for their handling of things. I'm obviously biased, but quite frankly the SAS people should've been doing the transition long before they wrested control of everything from Lattice. They could've easily set up a BBS while the old Lattice BBS was still running and hired support people to come up to speed on the product while Lattice people were still able to handle it. As it is now, they have no BBS, their Bix support is only through the developers (i.e., no dedicated support personnell but just programmers doing it in their spare time), and their other support services are in flux. I'm not saying that people should abandon Lattice C and run to Manx because of this, but people have a right to be angered about the abysmal support that SAS has shown so far. -Mike