CompuServe Messages

Stan, Your comments are useful; thank you. There is no announced schedule for updating the force field, but as I indicated we are currently working on the issue, and I anticipate that there will be some improvement in this regard in the next release of HyperChem (no release date announced yet, though). It sounds from your message as though we are similar in price to other software (at the full price). I am surprised to hear this. The serious modeling programs I know of start at a much higher level than $3,500. It does sound as though you slipped through some cracks in the support mechanism. If you would like to e-mail me privately (70761,3021) in more detail concerning your problem I will see what I can do about making sure it doesn't happen again. So far we feel that the dealer-support mechanism provides local support with knowledge of your particular setup, and that with the dealer having access to support to backup their knowledge of the software, the specialised questions should be handled reasonably as well. My impression is that this is working fine to date, your case notwithstanding, but ongoing feedback is important. Tom Slee, Hypercube