CompuServe Messages

Don, Wow, quite the reply. I wasn't meaning to defend my employer at all. I don't have any reason to actually. I just feel there is nothing wrong with the fact that Adesk does not do direct support. There are many Adesk dealers across the country and I agree with you that many of them are incompetent. That should be up to the customer to report that to Autodesk so that dealer can either be reprimanded or just denied dealership anymore. I know one such dealer myself – they are incompetent also and they can't get much business. I do agree that Adesk should push this forum – maybe put a flyer in every box of 3DS and AutoCAD they sell explaining it etc. I do think though that the dealer should have every right to sell it's support services. Support contracts can mean needed income for small dealers. Training is also important and if done correctly can make for very satisfied customers and make the dealer more aware of it's product. Anyway, talk to ya later. Dave Mennenoh