#Hacked!
Jim,
Since John was referring to a post I made, I'll jump in here for clarification.
I'm certainly not suggesting that Newtek would be smart to abandon or neglect
existing customers, because that's obvious suicide for a company. This
discussion was strictly concerning newly released products.
Concerning support, I've had great experiences on the 2 or 3 times that I've
called Newtek tech support. I've always gotten through on the toll-free line
on the first call, and have always had my questions answered quickly and
correctly.
The point in my post was that when releasing a new product, the smart business
move is to first concentrate on expansion of the customer base, provided that
the existing owners aren't totally abandoned.
Jerry