CompuServe Messages

>>Yeah Pinnacle hasn't come through for me when I needed them to but it is partly my fault for not having enough time to focus on the one problem and get it resolved. I just can't believe how complicated life is becoming. That strikes a chord with me. I've been trying to straighten out my Internet account with Netcom for a year now, but I feel that it is partly my fault for not having had time to focus on it exclusively long enough to get it resolved. IS it my fault? Of course not. It should've been right from the start, and if it isn't it's the vendors' job to focus on it. Coming from technical support, I can see both sides of this. But a customer shouldn't have to spend his or her own valuable time continually checking back to make SURE it is being resolved. One phone call oughta do it – and tech support should follow up to see if the case can be closed. It's not that hard to do. That's the way things ought to be. <sigh>