#Lost Orders
25-Aug-88 00:13:44
Sb: #Lost Orders
Fm: Anne Williams 73300,3206
To: Jake Rodgers [Origin] 76004,2612
I would like to make a comment/complaint about the handling of my most
recent order from your company. I purchased a Hard Drive controller a few
weeks ago, to connect a Micropolis 80 Meg HD to my 1000. Found out I
needed new PAL chips, so we ordered them directly from your company, and
they duly arrived the next day via UPS Red COD. Found out that using the
controller with my StarBoard2 with the starboard directly on the Amiga and
the controller attached to the starboard was subject to random crashes.
Phone call to both CLtd and MicroBotics suggested reversing the order of
add-ons, so we ordered the pass-through extender for the controller to do
that. It was ordered also UPS RED COD shipping. This was two weeks ago,
and the product has still not arrived. Three phone calls have resulted in
only vague "we really don't know what's happened to your order" and no
hardware.
At this point I am a little annoyed. I was willing to pay for overnight
shipping for a reason, and to still be waiting two weeks later for the
overnight order is a bit much. I don't know what the situation is in the
sales department, but hopefully your hardware is not this sloppy! Hopefully
the needed piece will arrive shortly and I'll be able to find out, but this
hasn't been an auspicious start. If there is anything you can do to aid in
this, all help would be appreciated!