CompuServe Messages

Gary, Quantum, as are most large drive manufacturers, is not really set up to deal with a bunch of enduser warranty repairs. Their warranty period usually starts from the time that the drive is shipped to their first customer. To have your warranty verified, they have to find this first invoice and shipping date. This is probably the reason that they asked for all of the RA numbers. You have discovered the hard way some of the pitfalls of endusers, or dealers, building up their own drive systems. Everything usually is great as long as the drive works, but if it fails you may have a big problem. Waiting several months for a drive to be repaired is not too uncommon. Buying the complete system from a drive vendor like Supra often will be advantageous when you have problems. We repair all customer drives immediately, even if we have to replace them with a brand new one. The we take care of have the defective repaired by the original manufacturer. The customer often has an operating drive back from us within a week. A lot of people think they can save a lot of money be building their own system. But I suggest that they consider all of the long term costs and ramifications of doing so. John Supra Corp.