CompuServe Messages

Lee, Sorry to hear you had problems with your support call. Of course, your dealer should have had his dealer # ready anyway, as it is always required. It is an indication that either: 1) He is not keeping up on Autodesk policy; or 2) provides such good support that he rarely has to call in the big guns. Unfortunately, the Animator Pro product is so new, that Tech Support would not likely have encountered the problem previously. Hopefully they can be more helpful in the future. While I have occasionally had a short wait while other tech support personnel are involved as necessary, their phone system has never thrown me out! Kevin Krell – Computer Support Associates