CompuServe Messages

Homer: Actually we are in the process of adding a full time tech support person (I may have already said that, but my batteries are running low on my battery backed up memory). He dives into it full time tomorrow. We've been sending select calls to him for the past couple of weeks in order to help him come up to speed. His name is Jean (pronounced zhon) Ames. For the next few weeks he will take problem reports, consult me, and call back with the solution. Soon, however, I expect he will know our products better than I do. I want VRLI to be a special company, that always goes the extra distance for the customer. Recently I have been so busy that I have misplaced customer technical requests and not found them for weeks. It's little consolation to the customer if you tell him "I've just been too busy" even if it is true. I expect this will change and we will return to the level of support we had offered when we were smaller and had fewer customers and had the time to give more individual support. I have faith that our customers will remind us if we don't. <grin> Clint <VRLI>