CompuServe Messages

#Pagestream 2.1 question

    21-Aug-91 19:03:23
Fm: Neil Robinson 100016,2775
To: Soft-Logik Tech Support 76004,1676
Why would it send users for a loop, if you advertise CS Triumvirate, to allow Helvetica appear as its own font? Maybe I'm missing something here but the font names sure aren't terribly similar, and there are dozens of fonts that look more or less the same to the average user (who was probably expecting that all fonts differ from each other as much as say Hobo or Fraktur differ from Helvetica) so I don't see where any confusion would arise in allowing that particular font to appear under its own name. You could simply arrange to test whether Helvetica has been added to the system and if it has, remove the equivalency between CS Triumvirate and Helvetica (or Courier, or Times, etc.). Believe me, the majority of users will never get around to adding Helvetica to their system, and those who do, will want it to show up and will know the difference. In addition, users don't always remain unknowledgeable and they will *definitely not* thank you for providing them with misleading or incorrect information because they "just weren't ready to know that yet". Or how do you feel when you have gone to great lengths to learn something new only to discover later that what you were taught wasn't actually true, but was changed a bit to make it easier to understand, resulting in needing to forget things now learned, and also making you wonder how much else you wwent to such trouble to learn is also invalid? They won't thank you for it. I know, I train users…;-/ Ciao, Neil