CompuServe Messages

well, I don't want to get into this, but I feel I must… I have a HAM-E unit and I do like it… but I have also had problems when calling for help… my unit oneday just decided to start showing blacks as greys, after several months of working fine… I called to get a RAN to let yall check it out, but I was told that that was just a simple adjustment that was explained in the manual… well, I did the adjustment, but I had to adjust the black levels so far down that the images are now very dark and gloomy… even the black bars pic for doing this adjustment doesn't show the first 4 bars of grey now… but the main reason for this post was the way you blasted Doug… I don't think that was very civil, let alone businesslike… that does not make you look very good in the eyes of potential customers, Ben.. even if Doug was being unreasonable (and I have no way of knowing) I don't think it called for that kind of reply… and if you don't care a "flying paper plate" about a customer with a problem, well….. real nice way to drum up business…