CompuServe Messages

#lines in framestores?!

    30-Jul-92 19:11:19
Fm: THOMAS N. WHEELER 73766,1633
To: Bill Nobes 76114,365
Bill, About two weeks ago I began encountering exactly the same problem you have described: horizontal lines in saved framestores. I called NewTek Tech Support, described the prblem to them, and indicated that my system included a GVP Series II 030 combo accelerator board running at 33 MHZ. They indicated that some of the GVP accelerator boards had this problem when used with Toaster 2.0 and that they had a software fix which would solve the problem that they would send to me. That was almost two weeks ago. I called them again yesterday. I described my previous conversation to the fellow answering their Tech Support number. He said their shipping department had just moved and that they would "probably send it to me this week". Meanwhile, John Gross of Alpha Video and a recognized Toaster expert tells me that you can avoid the problem by saving the framestore to RAM then transferring it to your hard disk. Alternatively, you can take the grabbed framestore into ToasterPaint, and then save it to disk. In either case, you should see no horizontal lines in the retrieved framestore. Hope this is some help. Tom – via Whap!